We want you to be happy :) We accept returns within 28 days of despatch. 

All returns must be sent back in an un-used condition in their original packaging including the BINIBAMBA dustbag. Personalised & sample sale items are not returnable. 

We recommend using our portal where possible for a fully tracked returns service as we cannot accept liability for lost parcels. Returns from most locations are simple & paperless using our return portals - please check which portal to use carefully. If using the portal a small fee will be deducted from your return.

For more information, please see here.

We do not accept exchanges. If your order is within the 28 days return window & you wish to swap for another item, we suggest returning your item for a full refund & reordering the chosen item. Please head to our returns page for further information.

Please allow 7 working days from order for personalised orders to be despatched.

Unfortunately, we cannot accept personalised orders for names longer than 7 characters due to the restrictions of our embroidery machine. We suggest opting instead for an abbreviation of their full name, or the initials of your Binibabe.

No, due to the bespoke nature of personalised items we are not able to refund or return them. EU orders will ship from the UK & the customer is responsible for all import duties & charges. 

We accept all major credit & debit cards as well as Paypal. We do not accept Amex or payment by cheque.

EU friends… good news! We fulfil all EU orders from within Europe so that there are NO additional import or duty charges when you order from us, just super snuggly BINI coming your way! 

Please note that the only exception to this is personalised orders which continue to ship from the UK. Customers within the EU will be liable for import & duty charges for personalised orders only. If your order contains personalised & non-personalised items we’ll split the shipment for you, so that you only pay import taxes & duties on the personalised item. 

If you live in Norway, Switzerland or any country outside of the UK and EU, you will be liable for import duties & taxes on your parcel. Please see our Delivery page for more information.

If there are any issues at checkout please always check that your billing & shipping address are correct, as otherwise the card will be rejected. It may be helpful to clear cookies or cache from your browser or to try & use another browser. Still having issues? Please contact customercare@binibamba.com. It is very helpful if you can provide the team with screenshots of the issue you are having, so we can better understand the problem.

Our in-house team work hard behind the scenes to get your BINIBAMBA to you as fast as possible and within 48 hours of order. Orders received pre-12pm on a working day may in some cases ship on the same day & so order amendments are not always possible. If you need to amend your order, please contact our customer service team customercare@binibamba.com as soon as possible including your name & BINI order number and we will try our best to help.

Once your order is placed you will receive an order confirmation to the email address you provided at checkout. Please always check your junk folder for this before contacting us.

We offer a selection of services… because sometimes you can wait and sometimes you can’t!

Please head to our Delivery pagefor the full list of delivery services & estimated delivery time frames. Please note that all time frames given are a guide quoted by the carrier & may be subject to change.

We are happy to say we can offer free shipping over a certain value to some locations:

UK & Channel Islands – Standard Royal Mal Tracked 48 delivery FREE over £120

EU – Standard delivery FREE over €155

Available for orders to Netherlands, Belgium, France, Germany, Luxembourg, Romania, Ireland, Austria, Denmark, Italy, Poland, Czech Republic, Spain, Hungary, Slovakia.

Please note FREE SHIPPING does not apply during sale periods. 

When your BINIBAMBA ships, you will receive an email with your parcel tracking number – please always check your junk folder for this.

Our team work hard to get your BINIBAMBA to you as quickly as possible & will aim to despatch your order within 48 hours of receipt.

You will receive an email as soon as we despatch your parcel from our warehouse & this will contain the courier link to track your BINI’s arrival. Please always check your junk for our emails. 

You can also head to the chat icon on the bottom left of our Hompepage & click ‘Track and manage my orders’ in the chat box. Please always click the tracking number to see the most up to date information.

Still need help? Contact us at customercare@binibamba.com quoting your name and #BINI order number and we will be happy to help you further.

The expected despatch dates for pre-order items will always be listed in the product description. Please check this carefully before purchasing! Please note if you order a pre-order style along with any other BINI bits, your order will NOT ship until all your items are in stock. If you need any of your items earlier please put them through as a separate order.

We take every care to ensure your BINI reaches you in perfect condition. If you receive something that has been damaged in transit or appears faulty, please immediately contact our customer service team customercare@binibamba.com providing photographs to support your query along with your name & #BINI order number. We cannot be held responsible for faulty or damaged items reported after one month of receipt.

Sheepskin & wool are incredibly resilient, hardwearing, naturally antibacterial & dirt resistant thanks to the lanolin found in wool. 

Natural products such as sheepskin & wool can change in colour when exposed to sunlight & this is part of the natural nature of our products & is to be expected over time.

Some minor shedding can occur on our sheepskin Snugglers where our pre-cut harness holes are cut into the sheepskin. Before use, we recommend running your fingers along the edge of the harness holes & giving a gentle shake to release any loose fibres. 

Some natural shedding can also occur with our merino wool clothing. We recommend giving your BINI a good shake before use.

BINIBAMBA is designed to be their BFF from birth. We independently test our sheepskins to ensure they are REACH compliant & free of nasty chemicals - Binibabes can sleep tight.

Suitable for use in your moses basket, bassinet & baby bouncer from day one, sheepskin has some amazing health benefits for newborns. Naturally thermostatic, sheepskin helps to regulate a baby’s body temperature, helping to keep your baby toasty in winter & cool come summer.

Find out more about sheepskin’s superpowers here & have a read of our safety guide here , which includes a link to the Lullaby Trust safe sleep guidelines. Always supervise your baby when sleeping on a sheepskin.

Our sheepskin Snugglers are multi-use so your BINI really can grow with your baby. From birth use in your bassinet & moses basket, baby bouncer, baby chair or as a play mat. Then transition to use in your buggy or stroller once baby can sit unaided.

Please note we do not sell for use in car seats. To find out more about the different ways to use your Snuggler head here & for safety information take a peek at our handy guide here.

Our sheepskin Snugglers are designed for use all year around. Naturally thermoregulating they help keep your Binibabe toasty in winter and cool come summer. Avoid use in extreme temperatures or in very warm weather 27 Degrees Celcius or 81 degrees Fahrenheit above, to avoid over-heating. At these temperatures no additional help in cooling is provided by sheepskin.

We do not recommend using our printed or stripe sheepskin Snugglers in high temperatures when your baby is bare skinned as suncream (and urine) can strip the sheepskin & colour transfer may occur. If this does happen please rest assured our prints are harmless and will wash off in the bath or shower. Using in these conditions is at your own risk.

BINI’s got a Snuggler for any bassinet, buggy or stroller!

Our Detachable Harness Snugglers fit all buggies & strollers with a 3 or 5 point harnesses where the waist & shoulder straps can be undone. Simply undo the harness & thread the shoulder straps through our Snuggler’s pre-cut harness holes at shoulder and buckle.

We recommend using our Detachable Harness Snuggler for all newborn inserts & bassinets.

Cybex buggies & other buggies with continuous looped straps, such as Uppababy Vista, require our Fixed Harness Snuggler. These have longer vertical harness holes, allowing you to pull your whole harness through & then fasten with velcro behind, to give the perfect fit.

To further check compatibility with your buggy please visit our ‘Finding The One’ fit page, where you’ll be able to watch a short video on how to attach each Snuggler. Please always check which Snuggler you require before purchase to avoid disappointment!

For a list of compatibility with popular buggies please see below. Please check which Snuggler you require before purchase. If your model is not listed here & your are still not sure after watching our videos, please contact customercare@binibamba.com who’ll be happy to assist. It is helpful to include the full make and model of your buggy and any photos of the attachment points.

Detachable Harness Models - Baby Jogger , Bugaboo, icandy, Joie, Joolz, Maxi Cosi, Mountain Jogger, Nuna, Silver Cross, Stokke YOYO, Thule.

Fixed Harness Models – Cybex, EGG - Models 2 & UPPABABY

Our NEW! Improved Universal Fit Puffmuff fits buggies & strollers with BOTH fixed & detachable harnesses. It features vertical harness holes, allowing you to pull your whole harness through & then fasten with velcro behind, to give the perfect fit & a flap at the top, used to secure it to your buggy or stroller.

If your buggy has a seat adjuster at the top of the hood you’ll be able to pull this through the flap. Alternatively, any levers can be accessed by untying one side of the Puffmuff. 

If your buggy has a zipped on hood you will need to undo this whilst the Puffmuff is in use. 

Please note… buggies & strollers with fixed hoods (with no space between the top of the buggy and the hood) are not compatible, as the Puffmuff cannot be secured at the top. 

Buggies & strollers with fixed hoods (with no space between the top of the buggy and the hood) are not compatible, as the Puffmuff cannot be secured at the top. 

To further check compatibility with your buggy please visit our ‘Finding The One’ fit page, where you’ll be able to watch a short video on how to attach the Puffmuff. 

The Puffmuff is not compatible with the below models due to the fixed hood.

Bugaboo Butterfly, Cybex Balios s Stroller, EGG, iCandy Peach/Core/Cerium/Raspberry/Joolz Aer, Nuna Triv/Swiv, Silver Cross Reef/ Clic, Maxi Cosi Oxford,Thule Urban Glide 3

This list is not exhaustive, please check that the Puffmuff is compatible with your buggy purchase. If your model is not listed here & your are still not sure after watching our video, please contact customercare@binibamba.com who’ll be happy to assist. It is helpful to include the full make and model of your buggy and any photos of the attachment points.

On buggies with a seat adjustment at the back, please be aware that our Puffmuff flap will cover any adjustment levers. However, the top of the Puffmuff has a thin fabric flap which has space to allow you to pull your adjuster through it. Alternatively, any levers can be accessed by untying one side of the Puffmuff. 

As with all sheepskin liners or footmuff’s, while it will be possible to partially collapse your buggy to accommodate getting your wheels in & out of a car for example, your buggy won’t fully collapse. Should you wish to fully collapse your buggy, you will need to remove your BINIBAMBA, however for regular day-to-day use you can leave fitted. Auto-collapse buggies & strollers will not collapse with the Snuggler or Puffmuff attached.

Our sheepskins are one size, but as parents ourselves, we know picking the right size isn't always easy when it comes to clothing. We design with longevity in mind (love on loop before you hand me down!) & generally our sizing is generous to give our Binibabe’s room to grow. We want you to get the most use from your BINIBAMBA!

To give you the best possible guide, our clothing is labelled by size & age. We also include key measurements (taken flat) to aide you in your selection that can be found within the product description of each product.

Treat your BINI with love. Our products are handmade from 100% natural materials & need to be treated with care.

Naturally antibacterial & dirt resistant (yes really!) thanks to the lanolin naturally present in sheepskin & wool, it's best for BINI & the planet to only wash when absolutely necessary and always follow our product specific guidelines. 

For full information on how to care for your new arrival (that’s your BINI!) head to our care guide & watch our tutorial on how to care for our sheepskin Snugglers here.

Each & every BINIBAMBA is presented ‘gift-ready’ as standard in our reusable cotton dustbags. You can add a FREE gift note at checkout which will be lovingly handwritten by our team on our branded BINI note cards. For extra ahh appeal, you can also add one of our recycled card BINIBAMBA gift boxes at checkout to your order. Please note that unfortunately due to their large size, we are unable to send our Puffmuffs in gift boxes.

The perfect gift if you’ve left it late or unsure which BINI to go for… our gift vouchers are delivered digitally either to your inbox or directly to the recipient. They are valid for one year from purchase & you can find them here.

Our products are lovingly sustainably & ethically made in the UK, EU & China.

Since our launch in 2016 we have worked with the same family-run factories & world leading tannery to bring you BINIBAMBA

Our factories are frequently independently audited to ensure they comply to the highest ethical standards & we are so proud that our tannery is LWG Gold certified.

We independently test our sheepskins & the sheepskin used for our Snugglers, Wrigglemats & Puffmuffs is Woolmark & REACH certified. Binibabes can sleep tight, knowing your BINIBAMBA has been produced to the highest possible standard.

Head to our sustainability page to read more about where & how we produce BINIBAMBA.

Caring for the planet & for the future for our Binibabes is at the heart of everything we do. At every stage of production and delivery we consider the sustainability of our processes, packaging & waste. Head here to read what we get up to behind the scenes to bring you BINI. 

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