Delivery
We’re here to help. See below for information regarding our delivery options.
UK friends, want to add extra protection? Select Checkout+ at checkout to enjoy extended returns & to protect your order against loss or damage. See details below!
Please note our delivery time frames are a guide & may take longer during peak & sale periods. FREE delivery does not apply during sale or promotional periods.
UK
Please note our delivery time frames are a guide & may take longer during peak & sale periods. FREE delivery does not apply during sale periods.
FREE Royal Mail Tracked + Signed 48 hour UK delivery on orders over £120* including Channel Islands & Isle of Man. This does NOT apply during Sale or Sample Sale periods.
Orders received after 12pm will not be despatched until the following day.
In a hurry? We offer multiple shipping speeds because sometimes you can wait & sometimes you can’t!
Standard UK Royal Mail 48 Tracked + Signed Delivery £5.95
A fully tracked + signed for service to give you peace of mind. Please allow 3-4 working days for delivery from despatch.
UK Royal Mail 24 Tracked + Signed Delivery £6.95
A fully tracked + signed for service to give you peace of mind. Please allow 1-2 working days for delivery from despatch.
UK Express Next Working Day Delivery £9.00 - for orders received pre-12pm Monday - Friday.
Fast & fully tracked. Order before 12pm Monday-Friday (not guaranteed next day for delivery to Channel Islands, Isle of Man, Isle of Wight, Scilly Isles, Northern Ireland & the Scottish Highlands). Orders received after 12pm on Friday will despatch on the following Monday.
UK DHL Domestic Express Next Working Day Delivery £12.00 - for orders received pre-12pm Monday - Thursday.
Fast & fully tracked. Order before 12pm Monday-Thursday (not guaranteed next day for delivery to Channel Islands, Isle of Man, Isle of Wight, Scilly Isles, Northern Ireland & the Scottish Highlands). Orders received after 12pm on Thursday will be received on the following Monday.
EU
Please note our delivery time frames are a guide & may take longer during peak & sale periods. FREE delivery does not apply during sale periods.
European friends! We ship your orders from within the EU so there are NO ADDITIONAL IMPORT DUTY OR TAX CHARGES when your parcel arrives - just super snuggly BINIBAMBA!
FREE EU Standard Delivery on orders over €155 (Please note Slovenia, Finland, Greece, Turkey, Sweden, Bulgaria, Cyprus, Croatia, Estonia, Malta are excluded). This does NOT apply during Sale or Sample Sale periods.
Delivery charges differ by country & we use either DPD or DHL tracked services for your delivery. Please see our rates by country below:
Netherlands - €7.00
A fully tracked & signed for service, 1-2 working days delivery from despatch.
FREE standard shipping over €155
Belgium & Germany - €8.50
A fully tracked & signed for service 2-4 working days delivery from despatch.
FREE standard shipping over €155.
France, Luxembourg & Romania - €10
A fully tracked & signed for service 4-6 working days delivery from despatch.
FREE standard shipping over €155.
Ireland, Austria, Denmark, Italy, Poland, Czech Republic, Spain, Hungary, Slovakia - €15
A fully tracked & signed for service 4-6 working days delivery from despatch.
FREE standard shipping over €155
Portugal, Greece, Latvia, Lithuania, Finland, Sweden, Slovenia - €19.00
A fully tracked & signed for service 4-6 working days delivery from despatch.
Estonia, Bulgaria, Croatia, Malta, Cyprus - €22.00
A fully tracked & signed for service with DPD Europe, 4-6 working days delivery from despatch.
For European countries which are NOT PART OF THE EU, local import taxes & duty charges remain the responsibility of the customer.
USA
USA friends! We're happy to say that we are now shipping all USA orders as DUTIES & TAXES PAID (DDP). That means no import duties or taxes payable on any BINIBAMBA products ordered.
Please note our delivery time frames are a guide & may take longer during peak & sale periods. FREE delivery does not apply during sale periods.
Please note our Crochet Hammocks do carry additional postage simply due to their size but we will contact you ahead of shipment to check that you are happy with these.
If you have any issues, or questions please drop us an email at customercare@binibamba.com
DHL Express DDP - $26 for standard orders or $39 for large orders 2001g and up*.
A fully tracked & signed for express service 2-3 days delivery from despatch.
*The cost of your parcel will depend on its weight.
Customers are responsible for providing correct contact number, email address & postal address inclusive of postcode. We are not responsible if the delivery address is incorrect. Please always track your parcel so you do not miss your delivery! Always check your junk folder if you do not receive your order or despatch confirmation.
INTERNATIONAL
Please note our delivery time frames are a guide & may take longer during peak & sale periods. FREE delivery does not apply during sale periods.
International friends! Please check the relevant duties threshold for your country before placing your order, as you may be liable for duties and taxes on arrival.
Express DHL Delivery £20
A fully tracked & signed for express service. Please allow 1 - 2 working days for delivery from despatch.
Royal Mail International Tracked Delivery £16
A fully tracked service. Please allow 7-10 working days for delivery from despatch.
Canada & Rest of World Express DHL Delivery £39
A fully tracked & signed for express service. Please allow 2-3 working days for delivery from despatch.
We ship worldwide but with some exceptions, please contact us if you are not able to checkout.
UAE friends - Royal Mail requires that you have a PO Box address to ship to. Please note we cannot be responsible for any parcel that needs to be re-sent if this is not provided.
If the total weight of a parcel is over 2KG, an extra shipping fee may be charged. This is unusual & we will contact you separately if the total weight exceeds 2kg.
Import Duties & Taxes may apply for international orders outside of the UK & EU. Please note that international customers will be liable for any import duty or other taxes, fees or charges that are applied by customs or other authorities (including couriers) in the country of receipt.
Customers are responsible for providing correct contact number, email address & postal address inclusive of postcode. We are not responsible if the delivery address is incorrect.
Please note that all delivery timeframes are given as an approximate guide. At busy periods eg. Christmas delivery may take longer.
TERMS & CONDITIONS
Customers are responsible for providing correct contact number, email address & postal address inclusive of postcode. We are not responsible if the delivery address is incorrect.
Import Duties & Taxes may apply for international orders outside of the UK & EU. Please note that international customers will be liable for any import duty or other taxes, fees or charges that are applied by customs or other authorities (including couriers) in the country of receipt. Please note that all delivery timeframes are given as an approximate guide. At busy periods eg. Bank Holidays, Christmas or Black Friday, delivery may take longer.
CHECKOUT+ (UK ONLY)
What is Checkout+
By selecting Checkout+ you'll enjoy FREE returns, extended returns window of 45 days (perfect for gifts!) as well as speedy resolution of lost, stolen or damaged parcel claims within 48 hours of the claim. If something doesn’t go to plan on its journey to you, resolving it is just a few clicks away.
Please note our Customer Care team are here to help Monday-Friday 9am-5pm GMT. This may affect response times, thank you for your understanding.
How to make a claim with Checkout+
If you are a Checkout+ customer & your parcel has been lost, suspected stolen or damaged in transit you need to make a claim via our claims portal here https://claimsportal.co/binibamba
- Parcels marked delivered but seem lost or stolen: claims must be filed after 5 days, and within 30 days of the delivery date
- Parcels presumed lost (no "Delivered" status): claims must be filed after 5 days, and within 30 days of the last tracking checkpoint
- Damaged: claims can be filed any time within 30 days of the delivery date showing clear proof of damage to the parcel.
Once your claim is submitted you will receive emails to follow the status of the claim.
Can i cancel Checkout+ if I added this by mistake
Yes please contact customercare@binibamba.com before you receive your items. After this time we are not able to make any amendments.
Why choose Checkout+
We want you to be happy. Using Checkout+ provides extended returns, an added layer of protection to your parcel as well as FREE & easy returns.
Protecting your parcel also protects the planet. Swap offsets the carbon footprint of your delivery by planting trees with Tree Nation.
Despatch Queries
When will my order ship?
We work hard to despatch your snuggly orders within two working days of receiving them.
You’ll receive a shipment notification email as soon as your package ships with a tracking number. Your new arrival’s on its way!
During busy periods such as Christmas & Black Friday, we recommend selecting the fastest service & will always update our delivery page with the most up to date information should carriers notify us of delays.
Our working days are Monday – Friday. We do not despatch at weekends or on Bank Holidays.
Do you offer free shipping?
We are happy to say we offer free shipping over a certain value to some locations:
UK & Channel Islands – Standard Royal Mal Tracked 48 delivery FREE over £120
EU – Standard delivery FREE over €155
This is available for orders to Netherlands, Belgium, France, Germany, Luxembourg, Romania, Ireland, Austria, Denmark, Italy, Poland, Czech Republic, Spain, Hungary, Slovakia.
Free Shipping does NOT apply during Sale or Sample Sale periods.
Order Management
Can I amend or cancel my order after it is placed?
Our in-house team work hard behind the scenes to get your BINIBAMBA to you as fast as possible and within 48 hours of order.
Orders received pre-12pm on a working day may in some cases ship on the same day & so order amendments are not always possible.
If you need to amend your order, please contact our customer service team customercare@binibamba.com as soon as possible including your name & BINI order number and we will try our best to help.
My order details are incorrect
We strive to despatch your BINI as soon as we receive your order which means that in some cases, we will not be able to update any incorrect details. Please email us customercare@binibamba.com immediately if you notice something is wrong & we'll endeavour to correct it for you.
Customers are responsible for providing correct contact number, email address & postal address inclusive of postcode. We are not responsible if the delivery address is incorrect & the customer is responsible for any charges arising for items needing to be re-sent.
I can't find my order confirmation
Once your order is placed you will receive an order confirmation to the email address you provided at checkout.
Please always check your junk folder for this!
How can I track my order?
When your BINIBAMBA ships you will receive an email with your parcel tracking number – please always check your junk folder for this.
You may track your order via our shipping partner sites below.
ORDER ISSUES
When will I receive my order if it contains pre-order items?
The expected despatch dates for pre-order items will always be listed in the product description. Please check this carefully before purchasing!
Please note if you order a pre-order style along with any other BINI bits, your order will not ship until all your items are in stock.
If you need any of your items earlier please put them through as a separate order.
I haven't received my delivery
Our team work hard to get your BINIBAMBA to you as quickly as possible & will aim to despatch your order within 48 hours of receipt.
You will receive an email as soon as we despatch your parcel from our warehouse & this will contain the courier link to track your BINI’s arrival. Please always check your junk for our emails.
You can also head to the chat icon on the bottom left of our Hompepage & click ‘Track and manage my orders’ in the chat box. Please always click the tracking number to see the most up to date information.
Still need help? Contact us at customercare@binibamba.com quoting your name and #BINI order number and we will be happy to help you further.
What if my item is damaged or faulty?
We take every care to ensure your BINI reaches you in perfect condition. If you receive something that has been damaged in transit or appears faulty, please immediately contact our customer service team customercare@binibamba.com providing photographs to support your query along with your name & #BINI order number. Please take the folllowing images:
- The damaged item itself, clearly showing the defect.
- The damage to the shipping box or mailer, especially if it has visible dents, tears, or holes.
- The shipping label, showing your address and the tracking number clearly.
Without this we will be unable to proceed with any claim.
PERSONALISED
How long does Personalisation take?
Please allow 7 working days from order for personalised orders to be despatched.
Help entering personalisation
Personalisation is only possible for names up to 7 characters, due to the restrictions of our embroidery machine.
If the required name is longer than this, we suggest using an abbreviation of their full name, a nickname, or their initials!
Can I return a personalised item?
Due to the bespoke nature of personalised items, we are not able to refund or return them.
Will I pay import duties & taxes on personalised items
All personalised orders will ship from the UK. For any destinations outside of the UK & the customer is responsible for all relevant import duties & taxes.
EU friends if your order contains unpersonalised items alongside personalised ones, we will split your shipment so any duties will only apply to the personalised pieces.
Large shipments
If your order is over 2Kg
If the total weight of your parcel is over 2KG, an extra shipping fee may be charged. This is unusual & we will contact you separately to arrange additional shipping fees.