We’re here to help….if you have any questions regarding your order including delivery, returns or exchanges, drop us an email at firstname.lastname@example.org
We continue to work hard to dispatch your lovely orders within 24 hours of receiving your order & same day for orders received before 12pm (Monday - Friday).
European friends...we have good news! We have upgraded our delivery to EU countries to a quicker, duty & import tax paid service.....so there are no hidden costs, additional charges or nasty surprises when your parcel arrives! Just super snugly BINIBAMBA!
We are a small independently run business, so please note that delivery times should be used as an estimated guide and begin from the date of despatch.
FREE Standard UK Delivery on orders over £120
(The Channel Islands & Isle of Man excluded)
Standard UK Delivery £4 (second class) - suspended during peak xmas period
Please allow 3-4 working days for delivery from dispatch
In a hurry?
We offer 3 shipping speeds because sometimes you can wait and sometimes you can’t.
Standard 2nd Class Delivery £4 (suspended during peak xmas period)
Please allows 3-4 working days from dispatch
Royal Mail First Class Delivery £5
Please allow 1-2 working days for delivery from dispatch.
Next Day DPD Express delivery £9
A premium fully tracked & signed for service with a timed delivery slot as standard.
Order before 12pm Monday- Thursday only for next day delivery. Channel Islands, Isle of Man, Isle of Wight, Scilly Isles, Northern Ireland & Scottish Highlands excluded.
PLEASE NOTE: At busy periods eg Christmas delivery may take longer
Standard Europe Delivery £16
We have upgraded our EU delivery option to a quicker, duty & import tax paid service so there are no hidden or extra costs on receiving your parcel. It's on us! (Please note that for countries within Europe but not part of the EU, local import taxes & duty charges remain the responsibility of the customer.)
Please allow 6 working days for delivery from dispatch.
Rest of world
Standard International Delivery £14
Please allow 7-10 working days for delivery from dispatch.
USA Express DHL Delivery £20
A fully tracked & signed for express service. Please allow 1 - 2 working days for delivery from dispatch.
Rest of World Express DHL Delivery £39
A full tracked & signed for express service. Please allow 2-3 working days for delivery from dispatch.
WEIGHT If the total weight of a parcel is over 2KG, an extra shipping fee may be charged. This is unusual & we will contact you separately if the total weight exceeds 2kg.
IMPORT TAXES & DUTY CHARGES may apply for international orders outside of the UK & EU. Please note that international customers will be liable for any import duty or other taxes, fees or charges that are applied by customs or other authorities (including couriers) in the country of receipt.
ORDER DETAILS Customers are responsible for providing correct contact number, email address & postal address inclusive of postcode. We are not responsible if the delivery address is incorrect.
When will my order ship?
Here’s how it works: you order, we process, then we ship.
Ordering takes a few seconds. Orders received before 1pm on business days will be shipped the same day. Then Royal Mail, DPD or DHL takes it from there - you can pick which service works best for you. You’ll receive a shipment notification email as soon as your package ships. Your new arrival’s on its way!
*Business days are Monday – Friday excluding bank holidays.
We accept all major credit cards & Paypal.
BINIBAMBA is designed in England & handmade with love & all prices are quoted in British pound GBP.
PLEASE NOTE: International payments may be subject to exchange rate & bank charges. These are charged by each individual country and/or bank of use and are not the responsibility of BINIBAMBA.
My order is a Gift
All BINIBAMBA orders come gift wrapped in our BINIBAMBA 100% cotton dustbags as standard..because who doesn’t like receiving a present? ☺ If you would like to add a personal handwritten note to any gift, please leave your message at checkout when you order.
What happens when a delivery attempt has been made?
If delivery is attempted and a delivery card is left and you fail to claim the parcel from the local depot or post office, unfortunately we cannot refund you until the products have been returned to us. Once we receive the items back, if you would still like the products, we will re-dispatch the products but there will be an additional charge for re-posting.