We want you to be happy! Please see our returns policy & information below.


If for any reason you wish to return your BINIBAMBA:

FOR UK & ROW ORDERS: please drop us an email at within 28 days of the despatch of goods. Quote your BINI order number & the products that you’d like to return & we’ll send you the information you need.

FOR EU ORDERS: please click here to register your return & create your preferred return option:


Still got a question? Drop us an email to where our team will be happy to assist.


Our Return Policy

We accept returns on items received within 28 days of despatch. Products must be returned in a saleable, unused, unwashed condition with original tags & dustbag included to qualify for a return. The despatch date can be found on the shipping confirmation email that you will have received, please always check your junk folder if you cannot find this.

As we are a small business, we do not cover the cost of returns.

For EU customers we use a returns portal that allows you to select your preferred return option & generate the return postage. For UK & ROW customers responsible for organising their own return, we recommend that you use a tracked service as we cannot accept liability for lost parcels.

On receipt of your returned parcel, you will be refunded to your original form of payment. UK & ROW customers will be refunded in full. EU customers will have their return postal charge deducted from their refund. Please note that your original shipping charges are not refunded & you the customer are responsible for the return shipping cost. Returns must be sent within 5 business days of the email confirmation of your return.

In the case of damaged or incorrectly supplied goods, we may offer you a replacement product or refund & will cover all shipping costs within 14 days of receipt.


Can I exchange my item?

UK & ROW orders: We do not offer exchanges. Should you wish to exchange your item, please return the unwanted item(s) & make a new purchase for the item you wish to order.

EU orders: while we do not offer exchanges, we do offer FREE returns should you wish to receive your return as a voucher to spend with us within a year from the date of the return.


How long will it take to process my return?

Please note that returns can take 3 workings days to process & then a further 7-10 days for the money to appear in your bank account depending on your payment provider. Please kindly allow this time period to elapse before chasing payment.