SHOP OUR SNUGGLY SALE & ENJOY 20% OFF YOUR FAVES WITH CODE SNUGGLEUP

We’re here to help….if you have any questions regarding your order including delivery, returns or exchanges, drop us an email at returns@binibamba.com.

***CURRENT DELIVERY UPDATES**

Please note, that Royal Mail are currently experiencing severe delays & have suspended international deliveries while they resolve a Cyber breach. We are sorry if your orders has been affected by this & ask for your patience while your parcel gets to you. For new orders we suggest opting for our DHL service until normal services resume.

If you have a query related to a Royal Mail parcel, we are very sorry if you have experienced delays due to the recent RM strikes.

Due to the volume of emails regarding RM tracking, the fastest way for you to get information on your parcel is to track it on the RM website here:

We are confident that all deliveries will arrive as Royal Mail work through the backlog, but in the meantime, we send our sincere apologies if your parcel has been caught up in the strikes that sadly are outside of our control.

We are a small, independently run business, so please note that delivery times should be used as an estimated guide and begin from the date of despatch.

Personalisation

Personalisation is now available worldwide!  Please note that orders outside of the uk will be liable for import duty and taxes. Personalised orders are non-refundable & leadtime is 7 days from order placement.

 

UK

FREE Standard UK Delivery on orders over £120

(The Channel Islands & Isle of Man excluded)

Standard UK Delivery £4 (second class)

Please allow 3-4 working days for delivery from despatch


In a hurry?

We offer 3 shipping speeds because we know sometimes you can wait and sometimes you can’t!

 

Standard 2nd Class Delivery £4  (suspended during peak xmas period)

Please allow 3-4 working days from dispatch

Royal Mail First Class Delivery £5

Please allow 1-2 working days for delivery from despatch.

Royal Mail Tracked 24 £7

A fully tracked service that we would recommend selecting. Please allow 1-2 workings days for delivery from despatch.

Next Day Express delivery DPD £9

A premium fully tracked & signed for service with a timed delivery slot.

Order before 12pm Monday- Thursday for next day delivery (excludes Sunday delivery). Channel Islands, Isle of Man, Isle of Wight, Scilly Isles, Northern Ireland & Scottish Highlands excluded.  Orders placed on a friday will be despatched on Monday.

PLEASE NOTE: That all delivery timeframes are given as an approximate guide. At busy periods eg. Christmas delivery may take longer.


EU

European friends...good news! We now ship your orders from withing the EU so there are no additional import duty or tax charges when your parcel arrives... just super snuggly BINIBAMBA!

Standard EU Delivery £16 

European friends...good news! We now ship your orders from withing the EU so there are no additional import duty or tax charges when your parcel arrives... just super snuggly BINIBAMBA! (Please note that for countries within Europe but not part of the EU, local import taxes & duty charges remain the responsibility of the customer.)

Please allow 6 working days for delivery from despatch.

 

Standard Europe Delivery £18 (EU)

European friends...good news! We now ship your orders from withing the EU so there are no additional import duty or tax charges when your parcel arrives... just super snuggly BINIBAMBA! (Please note that for countries within Europe but not part of the EU, local import taxes & duty charges remain the responsibility of the customer.)

Please allow 6 working days for delivery from despatch.

 

PLEASE NOTE: That all delivery timeframes are given as an approximate guide. At busy periods eg. Christmas delivery may take longer.


Rest of world

Standard International Delivery £14

Please allow 7-10 working days for delivery from despatch.

USA Express DHL Delivery £20

A fully tracked & signed for express service. Please allow 1 - 2 working days for delivery from despatch.

Rest of World Express DHL Delivery £39

A full tracked & signed for express service. Please allow 2-3 working days for delivery from despatch.

 

PLEASE NOTE:

WEIGHT If the total weight of a parcel is over 2KG, an extra shipping fee may be charged. This is unusual & we will contact you separately if the total weight exceeds 2kg.

IMPORT TAXES & DUTY CHARGES may apply for international orders outside of the UK & EU. Please note that international customers will be liable for any import duty or other taxes, fees or charges that are applied by customs or other authorities (including couriers) in the country of receipt.

ORDER DETAILS Customers are responsible for providing correct contact number, email address &  postal address inclusive of postcode. We are not responsible if the delivery address is incorrect.

DELIVERY TIMEFRAMES: Please note that all delivery timeframes are given as an approximate guide. At busy periods eg. Christmas delivery may take longer.


When will my order ship?

Here’s how it works: you order, we process, then we ship.

Ordering takes a few seconds. Orders received before 1pm on business days will be shipped the same day. Then Royal Mail, DPD or DHL takes it from there - you can pick which service works best for you. You’ll receive a shipment notification email as soon as your package ships. Your new arrival’s on its way!

We continue to work hard to despatch your lovely orders within 24 hours of receiving your order & same day for orders received before 12pm (Monday - Friday).

*Business days are Monday – Friday excluding bank holidays.


Payments

We accept all major credit cards & Paypal.

BINIBAMBA is designed in England & handmade with love & all prices are quoted in British Pound GBP.

PLEASE NOTE: International payments may be subject to exchange rate & bank charges. These are charged by each individual country and/or bank of use and are not the responsibility of BINIBAMBA.

My order is a Gift

All BINIBAMBA orders come gift wrapped in our BINIBAMBA 100% cotton dustbags as standard..because who doesn’t like receiving a present? ☺ If you would like to add a personal handwritten note to your order, you can add your message at checkout. You can also add a recycled card branded gift box here too!

 

What happens when a delivery attempt has been made?

If delivery is attempted and a delivery card is left and you fail to claim the parcel from the local depot or post office, unfortunately we cannot refund you until the products have been returned to us. Once we receive the items back, if you would still like the products, we will re-despatch the products but there will be an additional charge for re-posting.