FREE Standard UK Delivery on orders over £120* including Channel Islands & Isle of Man. This does NOT apply during Sale or Sample Sale periods.

In a hurry? We offer 3 shipping speeds because sometimes you can wait & sometimes you can’t!

Standard UK Royal Mail 48 Tracked Delivery £5.00

A fully tracked service. Please allow 3-4 working days for delivery from despatch.

UK Royal Mail 24 Tracked Delivery £6.00

A fully tracked service. Please allow 1-2 working days for delivery from despatch.

UK Express £9.00 (Monday-Thursday this will be Royal Mail, Friday DPD. Excludes Sunday delivery).

Fast & fully tracked. Please allow 1 working day for delivery from despatch.

Order before 12pm Monday- Friday for next day delivery (excludes Sunday delivery). Channel Islands, Isle of Man, Isle of Wight, Scilly Isles, Northern Ireland & Scottish Highlands excluded.

European friends! We ship your orders from within the EU so there are NO ADDITIONAL IMPORT DUTY OR TAX CHARGES when your parcel arrives - just super snuggly BINIBAMBA!

FREE EU Standard Delivery on orders over €155 (Please note Slovenia, Finland, Greece, Turkey, Sweden, Bulgaria, Cyprus, Croatia, Estonia, Malta are excluded). This does NOT apply during Sale or Sample Sale periods.

Delivery charges differ by country & we use either DPD or DHL tracked services for your delivery. Please see our rates by country below:

Netherlands - €7.00

A fully tracked & signed for service, 1-2 working days delivery from despatch.
FREE standard shipping over €155

Belgium & Germany - €8.50

A fully tracked & signed for service 2-4 working days delivery from despatch.
FREE standard shipping over €155.

France, Luxembourg & Romania - €10

A fully tracked & signed for service 4-6 working days delivery from despatch.
FREE standard shipping over €155.

Ireland, Austria, Denmark, Italy, Poland, Czech Republic, Spain, Hungary, Slovakia - €15

A fully tracked & signed for service 4-6 working days delivery from despatch.
FREE standard shipping over €155

Portugal, Greece, Latvia, Lithuania, Finland, Sweden, Slovenia - €19.00

A fully tracked & signed for service 4-6 working days delivery from despatch.

Estonia, Bulgaria, Croatia, Malta, Cyprus - €22.00

A fully tracked & signed for service with DPD Europe, 4-6 working days delivery from despatch.

For European countries which are NOT PART OF THE EU, local import taxes & duty charges remain the responsibility of the customer.

USA friends! There is a lot going on at the moment with the new tariffs that President Trump has brought in but we're happy to say that for all orders under the $800 de minimis threshold (including your shipping cost) there are no import duties or taxes payable on any BINIBAMBA products ordered. None of our products offered to our US customers currently are of China origin.

For large orders over $800, we suggest breaking your order into smaller separate orders. 

This is a moving & ever changing situation. We'll continue to keep you updated as we hear more. If you have any issues, or questions please drop us an email at customercare@binibamba.com

 

ROYAL MAIL INTERNATIONAL TRACKED & SIGNED - $20 for orders under 2kg.

A fully tracked & signed for service 7-10 days delivery from despatch. Please note that the final part of your parcels journey will be with UPS.

DHL Express Delivery - $26 for standard orders or $35 for large* orders.

A fully tracked & signed for express service 2-3 days delivery from despatch.
*The cost of your parcel will depend on its weight.

Customers are responsible for providing correct contact number, email address & postal address inclusive of postcode. We are not responsible if the delivery address is incorrect. Please always track your parcel so you do not miss your delivery! 

International friends! Please check the relevant duties threshold for your country before placing your order, as you may be liable for duties and taxes on arrival.

Express DHL Delivery £20

A fully tracked & signed for express service. Please allow 1 - 2 working days for delivery from despatch.

Royal Mail International Tracked & Signed Delivery £16

A fully tracked & signed for service. Please allow 7-10 working days for delivery from despatch.

Rest of World Express DHL Delivery £39

A fully tracked & signed for express service. Please allow 2-3 working days for delivery from despatch.

We ship worldwide but with some exceptions, please contact us if you are not able to checkout.

UAE friends - Royal Mail requires that you have a PO Box address to ship to. Please note we cannot be responsible for any parcel that needs to be re-sent if this is not provided.

If the total weight of a parcel is over 2KG, an extra shipping fee may be charged. This is unusual & we will contact you separately if the total weight exceeds 2kg.

Import Duties & Taxes may apply for international orders outside of the UK & EU. Please note that international customers will be liable for any import duty or other taxes, fees or charges that are applied by customs or other authorities (including couriers) in the country of receipt.

Customers are responsible for providing correct contact number, email address & postal address inclusive of postcode. We are not responsible if the delivery address is incorrect.

Please note that all delivery timeframes are given as an approximate guide. At busy periods eg. Christmas delivery may take longer.

Customers are responsible for providing correct contact number, email address & postal address inclusive of postcode. We are not responsible if the delivery address is incorrect.

Import Duties & Taxes may apply for international orders outside of the UK & EU. Please note that international customers will be liable for any import duty or other taxes, fees or charges that are applied by customs or other authorities (including couriers) in the country of receipt. Please note that all delivery timeframes are given as an approximate guide. At busy periods eg. Bank Holidays, Christmas or Black Friday, delivery may take longer.

We work hard to despatch your snuggly orders within two working days of receiving them.

You’ll receive a shipment notification email as soon as your package ships with a tracking number. Your new arrival’s on its way!

During busy periods such as Christmas & Black Friday, we recommend selecting the fastest service & will always update our delivery page with the most up to date information should carriers notify us of delays.

Our working days are Monday – Friday. We do not despatch at weekends or on Bank Holidays.

We are happy to say we offer free shipping over a certain value to some locations:

UK & Channel Islands – Standard Royal Mal Tracked 48 delivery FREE over £120

EU – Standard delivery FREE over €155

This is available for orders to Netherlands, Belgium, France, Germany, Luxembourg, Romania, Ireland, Austria, Denmark, Italy, Poland, Czech Republic, Spain, Hungary, Slovakia.

Free Shipping does NOT apply during Sale or Sample Sale periods. 

Our in-house team work hard behind the scenes to get your BINIBAMBA to you as fast as possible and within 48 hours of order.

Orders received pre-12pm on a working day may in some cases ship on the same day & so order amendments are not always possible.

If you need to amend your order, please contact our customer service team customercare@binibamba.com as soon as possible including your name & BINI order number and we will try our best to help.

We strive to despatch your BINI as soon as we receive your order which means that in some cases, we will not be able to update any incorrect details. Please email us customercare@binibamba.com immediately if you notice something is wrong & we'll endeavour to correct it for you.

Customers are responsible for providing correct contact number, email address & postal address inclusive of postcode. We are not responsible if the delivery address is incorrect & the customer is responsible for any charges arising for items needing to be re-sent.

Once your order is placed you will receive an order confirmation to the email address you provided at checkout.

Please always check your junk folder for this before contacting us.

When your BINIBAMBA ships you will receive an email with your parcel tracking number – please always check your junk folder for this.

You may track your order via our shipping partner sites below.

Royal Mail

DPD

DPD EU

DHL

Our team work hard to get your BINIBAMBA to you as quickly as possible & will aim to despatch your order within 48 hours of receipt.

You will receive an email as soon as we despatch your parcel from our warehouse & this will contain the courier link to track your BINI’s arrival. Please always check your junk for our emails. 

You can also head to the chat icon on the bottom left of our Hompepage & click ‘Track and manage my orders’ in the chat box. Please always click the tracking number to see the most up to date information.

Still need help? Contact us at customercare@binibamba.com quoting your name and #BINI order number and we will be happy to help you further.

The expected despatch dates for pre-order items will always be listed in the product description. Please check this carefully before purchasing!

Please note if you order a pre-order style along with any other BINI bits, your order will not ship until all your items are in stock.

If you need any of your items earlier please put them through as a separate order.

We take every care to ensure your BINI reaches you in perfect condition. If you receive something that has been damaged in transit or appears faulty, please immediately contact our customer service team customercare@binibamba.com providing photographs to support your query along with your name & #BINI order number.

We cannot be held responsible for faulty or damaged items reported after one month of receipt.

Please allow 7 working days from order for personalised orders to be despatched.

Personalisation is only possible for names up to 7 characters, due to the restrictions of our embroidery machine.

If the required name is longer than this, we suggest using an abbreviation of their full name, a nickname, or their initials!

Due to the bespoke nature of personalised items, we are not able to refund or return them.

All personalised orders will ship from the UK. For any destinations outside of the UK & the customer is responsible for all relevant import duties & taxes. 

EU friends if your order contains unpersonalised items alongside personalised ones, we will split your shipment so any duties will only apply to the personalised pieces.

If the total weight of your parcel is over 2KG, an extra shipping fee may be charged. This is unusual & we will contact you separately to arrange additional shipping fees.