Deliveries

We’re here to help….if you have any questions regarding your order please see below. Still got a question? Drop us an email to customercare@binibamba.com & we will be happy to assist you.

When will my order ship?

Here’s how it works: you order, we process, then we ship.

Ordering takes a few seconds. Orders received before 12pm on business days will be shipped the same day. Then Royal Mail, DPD, DHL or NL Post take it from there - you can pick which service works best for you. You’ll receive a shipment notification email as soon as your package ships with a tracking number. Your new arrival’s on its way!

We continue to work hard to despatch your lovely orders within 24 hours of receiving your order & same day for orders received before 12pm (Monday - Friday).

*Business days are Monday – Friday excluding bank holidays.

Payments

We accept all major credit cards & Paypal.

PLEASE NOTE: International payments may be subject to exchange rate & bank charges. These are charged by each individual country and/or bank of use and are not the responsibility of BINIBAMBA.

Wondering where your parcel is...?

The fastest way for you to get information on your parcel is to track it on the courier websites here using the tracking number you will have received from us by email:

International

We are a small, independently run business & work hard to ship your orders same day for orders received pre 12pm. Please note that all delivery times quoted should be used as an estimate and begin from the date of despatch. You will be notified by email as soon as your order leaves our warehouse. Please always check your junk email for this before contacting customer service!

Personalisation

Personalisation is now available worldwide!

PLEASE NOTE! Orders including personalised items outside of the UK, will be liable for import duty and taxes. Personalised orders are non-refundable & the lead time is 7 days from order placement to despatch.

UK

FREE Standard UK Delivery on orders over £120* including Channel Islands & Isle of Man

*DOES NOT APPLY DURING SALE PERIODS OR DURING OUR ANNUAL SAMPLE SALE

In a hurry? We offer 3 shipping speeds because we know sometimes you can wait ...and sometimes you can’t!

Standard UK Royal Mail 48 Tracked Delivery £5.00

A fully tracked service. Please allow 3-4 working days for delivery from despatch.

UK Royal Mail 24 Tracked Delivery £6.00

A fully tracked service. Please allow 1-2 working days for delivery from despatch.

UK Express £9.00 (Monday-Thursday this will be Royal Mail, Friday DPD. Excludes Sunday delivery)

A premium fully tracked service. Please allow 1 working days for delivery from despatch.

Order before 12pm Monday- Friday for next day delivery (excludes Sunday delivery). Channel Islands, Isle of Man, Isle of Wight, Scilly Isles, Northern Ireland & Scottish Highlands excluded.

PLEASE NOTE: All delivery timeframes are given as an approximate guide. At busy periods eg. Christmas, delivery may take longer & we recommend selecting a more premium delivery service.

EU

European friends...good news! We now ship your orders from within the EU so we are able to offer you very competitive shipping rates & here's the great bit... there are no additional import duty or tax charges when your parcel arrives - just super snuggly BINIBAMBA! Delivery charges differ by country & we use either DPD or DHL tracked services for your delivery. Please see our rates by country below:

FREE EU Standard Delivery on orders over 145 Euros

*DOES NOT APPLY DURING SALE PERIODS OR DURING OUR ANNUAL SAMPLE SALE

EUROPE 1 : Delivery to the Netherlands - €7.00

A fully tracked & signed for service, 1-2 working days delivery from despatch.

EUROPE 2 : Delivery to Belgium & Germany - €8.50

A fully tracked & signed for service 2-4 working days delivery from despatch.

EUROPE 3 : Delivery to France, Luxembourg & Romania - €10

A fully tracked & signed for service 4-6 working days delivery from despatch.

EUROPE 4 : Ireland, Austria, Denmark, Italy, Poland, Czech Republic, Spain, Hungary, Slovakia - €15

A fully tracked & signed for service 4-6 working days delivery from despatch.

EUROPE 5 : Portugal, Greece, Latvia, Lithuania, Finland, Sweden, Slovenia - €18.95

A fully tracked & signed for service 4-6 working days delivery from despatch.

EUROPE 6 : Estonia, Bulgaria, Croatia, Malta, Cyprus - €22.00

A fully tracked & signed for service with DPD Europe, 4-6 working days delivery from despatch.

PLEASE NOTE:

IMPORT TAXES & DUTY CHARGES: For countries within Europe but not part of the EU, local import taxes & duty charges remain the responsibility of the customer.

DELIVERY TIME FRAMES: All delivery timeframes are given as an approximate guide. At busy periods eg. Christmas delivery may take longer & we suggest selecting a more premium delivery service.

Rest of world -

Standard Royal Mail International Delivery £15

Please allow 7-10 working days for delivery from despatch.

USA Express DHL Delivery £20

A fully tracked & signed for express service. Please allow 1 - 2 working days for delivery from despatch.

Rest of World Express DHL Delivery £39

A fully tracked & signed for express service. Please allow 2-3 working days for delivery from despatch.

PLEASE NOTE:

WEIGHT If the total weight of a parcel is over 2KG, an extra shipping fee may be charged. This is unusual & we will contact you separately if the total weight exceeds 2kg.

IMPORT TAXES & DUTY CHARGES may apply for international orders outside of the UK & EU. Please note that international customers will be liable for any import duty or other taxes, fees or charges that are applied by customs or other authorities (including couriers) in the country of receipt.

ORDER DETAILS Customers are responsible for providing correct contact number, email address & postal address inclusive of postcode. We are not responsible if the delivery address is incorrect.

DELIVERY TIME FRAMES: Please note that all delivery timeframes are given as an approximate guide. At busy periods eg. Christmas delivery may take longer.

My order is a gift

All BINIBAMBA orders come gift wrapped in our BINIBAMBA 100% cotton dustbags as standard..because who doesn’t like receiving a present? ☺ If you would like to add a personal handwritten note to your order, you can add your message at checkout. You can also add a Kraft branded BINI gift box here too!

What happens when a delivery attempt has been made?

If delivery is attempted and a delivery card is left and you fail to claim the parcel from the local depot or post office, unfortunately we cannot refund you until the products have been returned to us. Once we receive the items back, if you would still like the products, we will re-despatch the products but there will be an additional charge for re-posting.